Privacy policy

Roan Camping Holidays BV greatly values your trust in our organisation. The information on this page explains how we deal with your personal information. This Privacy Policy is part of our General Terms and Conditions.
 

Filling in personal details

Whenever you make a booking or sign up for the newsletter, for example, you will be asked to submit your personal details. We only use your personal information to provide the service requested, to deliver the travel product in question, to inform you about our future travel products, and to comply with legal obligations.
 

Access to personal information

Our services require us to allow our IT service providers, payment providers, partner campsites and our accountant access to some of your personal details. We use analysis and Internet marketing products from external suppliers so that we are able to optimise your access to our website, advertise as appropriately as possible, and keep you informed of our travel products. Furthermore, it is possible that we may also be legally required to share your personal details with government authorities.
 

Available information

The following information is received from you:
Personal details How we receive this information Why we have this information
Names of traveller(s) Provided by you For our services
Address details Provided by you For our services
E-mail address Provided by you For our services
Telephone number(s) Provided by you For our services
Birth dates of traveller(s) Provided by you For our services
Bank account number Automatically by transfer, IDeal payment or SOFORT payment For our services
IP address Automatically on visiting website For the correct operation of our websites
 

Retention period of information

The tax authorities require us to retain our records with all the accompanying documents (including your invoice containing your details) for a period of 7 years. Your personal information will be destroyed after 7 years.
 

Location details

All our databases are located in The Netherlands. Our external service providers, who can access your personal details, are located within the EU as far as possible. All external service providers are always bound by the strict requirements stipulated in the General Data Protection Regulation (GDPR).
 

Inspection, correction and deletion of personal details

We are responsible for processing the data. If you wish to inspect, change and / or delete your personal data, you can do so at info@roan.co.uk.
 

Questions

If you have any questions or comments about our Privacy Policy, please contact us at info@roan.co.uk.
 

Amendments

We reserve the right to make changes to the Privacy Policy. We therefore advise you to visit this page regularly to view the current Privacy Policy.


Most recent modification: 25-05-2018


©2014 Copyright European Camping Group Netherlands BV - tel: +44 (0)20 3514 8078 - info@roan.co.uk
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