I have a question about

Before making a booking

What does the Refund guarantee entail?

If your holiday cannot go ahead due to a negative travel advice from the government, we give you the guarantee that you will get your full travel sum back! Of course you can also opt for a holiday to another destination or a voucher. This guarantee applies to bookings throughout the season.

Please note that these cancellation conditions do not apply to holidays booked from 2020. If you have rebooked your 2020 holiday to 2021, cancellation fees will apply according to the booking conditions at the time your original holiday was booked.

How can I book?

You can book with us by phone, email or at our website. After going through the booking process you will receive an email from us with the booking confirmation. Once the booking confirmation has been received, your booking is final and the deposit must be paid before the date stated on the booking confirmation.

Do I get an option to make a new booking without any conditions attached to it?

This is possible. We are happy to give you an option for up to 5 days (incl. Saturday and Sunday). You may either call us or send us an emai lto inform us if you decide to approve or cancel your option. You can arrange an option for a maximum of one working day within a month before arrival.

Can we state our preference?

You may also state any preferences you may have. Our staff will do their utmost best to take your preferences into account when planning their campsite schedules. There is no charge for stating your preferences. However, we can never guarantee your preference but we promise to do our best!

If a preference you have given us is not possible, for whatever reason, you will not be informed beforehand.

At Roan, you can book a Next to each other guarantee or a Roan Preferred-pitch at most campsites.

On our website you can see when booking, when adding the extras, whether a Roan Preferred-pitch or a Next to each other guarantee is possible. 

For more information we refer you to our travel conditions.

What are the reservation charges at Roan?

The reservation fee is € 27,-.

Can we only arrive on Saturdays at Roan?

At Roan you can check in and out on Saturdays, Mondays, Tuesdays and Thursdays throughout the lowseason. In highseason (06/06/20 - 05/09/20) you can check in and out on Saturdays, Mondays and Thursdays. 

At our Croatia campsites, campsite Playa Montroig, Cala Gogo, Playa Brava, La Sirene, La Masia, Vilanova Park, Domaine de la Noguière, Les Méditerranées Beach Garden, Les Sablons, Mas des Lavandes, L'Etoile d'Argens, Les Mouettes, Le Val de Bonnal, Villaggio Europa, Spiaggia e Mare, Sant' Angelo, Ca Savio, Tahiti, Le Capanne, Norcenni Girasole, Piantelle, San Vito / Cisano, Bella Italia and Altomincio Family Park you can check in and out on Saturdays, Mondays, Tuesdays and Thursdays throughout during all season. You can check in and out of Pra'delle Torri on Sundays, Mondays and Thursdays throughout during all season (between 22/04/20 and 23/05/20 and from 05/09/20 till the end of the holiday season Saturday arrival and departure is also possible). Daily arrival and departure at Roompot Beach Resort and Le Croix du Vieux Pont. At De Schatberg; daily arrival and departure except Tuesday.

Is there a surcharge for more than 4 people?

Our basic tariff is based on 4 persons. The following surcharges apply: £ 2 per night for the 5th person, £ 3 per night for the 6th person, and £ 4 per night for the 7th person. The surcharge at Bijela Uvala and Zelena Laguna campsite for the 6th person is £ 7. The surcharge at Pra’delle Torri campsite for the 6th person which varies from £ 3,5 to £ 11 per night (pay on spot). The surcharge at Domaine du Verdon campsite for the 7th person is £ 8. At Bijela Uvala, Zelena Laguna, Union Lido, Mediterraneo, Les Sablons, Marina di Venezia and Portofelice campsites, a surcharge of £ 8 per night is charged for the 7th person.

What things do we still have to pay for on the spot at the campsite?

You are required to pay tourist tax in all countries. Count on between € 0,50 and € 1,- per person per day. Children are often free or half price (Terme Catez campsite charges an extra fee of € 1.25 to 2.50 per day for children aged 6 and over).

At some campsites in Croatia (A.o. Porto Sole, Vestar, Polari, Krk, Belvedere Trogir, Solaris Beach Resort and Zaton Holiday Resort), you pay a so-called registration fee of +/- € 1 per person (for the duration of your stay, not per day). Service costs may still be charged in the Netherlands. At the following campings in the Netherlands the costs for water and electricity are not included: Roompot beach resort, Hunzedal, Bospark Lunsbergen, Callassande and Kijkduin. These campings are subject to local charges at the time of booking (local charges include tourist tax, gas, light and waste charges).

Some campsites charge an extra fee for the use of various facilities, such as the swimming pool or the parking lot. If applicable, these surcharges are clearly stated on the camping pages in question.

You are also required to pay a deposit of € 100,- in cash, which will be refunded to you if you leave your accommodation in a clean and tidy state on departure. Our staff will provide you with free cleaning products, if desired. You may also have to pay a deposit for using the pool facilities or at the gate entrance to the campsite. If you depart before 7:00 am, the € 100,- deposit you paid on arrival will be refunded to your account once your accommodation has been checked and deemed clean and tidy.

Are pets allowed at Roan?

You can have your pet with you on campsites where pets are allowed. Pets are allowed only in our tents and lodge tents. While making your reservation you need to mention if you are going to travel with your pet. The fee is £ 7,- per night. In all our mobile homes pets are not allowed.

Which extras can I add to my booking?

We thought about everything with Roan!  You can book the following essentials: stroller, cot, pull-along wagon, highchair, beachtowels, towels, your pet, the next-door guarantee and the pitch-guarantee.

Are the facilities at the campsite open at all times?

Especially in off-season, you have to take it in to account that the facilities such as swimming pool, entertainment or restaurant are not open (anymore). Sometimes campsite owners can decide to open certain facilities later or to close them earlier. We try as much as possible to give the correct opening dates but take no responsibility for the eventual inaccuracies.

Is barbecuing allowed everywhere?

Almost all our campsites include barbecue facilities. If charcoal is allowed, you will find a free charcoal barbecue at your accommodation. However, if charcoal is not permitted but gas is, we will provide you with a free gas BBQ (including gas cylinder). Some campsites have a central barbecue area and some campsites do not allow barbecues because of drought hazards. If this is the case, you will find a luxury griddle at your accommodation. Our campsite pages include important information about the type and availability of barbecues at your chosen campsite.

What are the rules for the swimming pool?

In some pools, especially in Italy, a swimming cap must be worn at all times. Sometimes a cap or a bandana is sufficient. Some campsites in France do not permit swimming shorts but require men and boys to wear fitted swimming trunks. Check the water recreation section on our camping pages to see which type of swimwear is allowed. Please note that swimming pools at some campsites are closed at midday (siesta), for example, from 1 pm to 3 pm.

What is the difference between a (RO) bungalow tent and a (GO) bungalow tent?

The (GO) bungalow tent is the accommodation offered by our sister organisation, Go4Camp. This accommodation provides the same service and quality that you always get from Roan. Apart from the colour, there is no difference between these accommodations! 

What is the difference between a Verde and a Casa Adria mobile home?

The Casa Adria mobile home is the accommodation offered by our sister organisation, Go4Camp. This accommodation offers you the same service and quality that you always get from Roan. Apart from the colour, there is no difference between these accommodations! (The Mobile home Casa Adria is extra equipped with a microwave.)

What is the difference between a Largo and a Casa Grande mobile home?

The Casa Grande mobile home is the accommodation offered by our sister organisation, Go4Camp. This accommodation offers you the same service and quality that you always get from Roan. Apart from the colour, there is no difference between these accommodations!

What is the difference between a Excellent and a Casa Royal mobile home?

The Casa Royal mobile home is the accommodation offered by our sister organisation, Go4Camp. This accommodation offers you the same service and quality that you always get from Roan. Apart from the colour, there is no difference between these accommodations!

What is the difference between a Prestige Lounge and a Vision Lounge mobile home?

The mobile homes both have 3 bedrooms, air conditioning, a luxury lounge veranda, are suitable for up to 7 people and are 35 m2 in size. The big difference is the layout and appearance of the mobile homes. The Prestige Lounge is equipped with a kitchen at the front of the mobile home and a large sliding door to the decking and in the Vision Lounge, the kitchen is located at the rear and you can walk onto the decking through French doors. In the Vision Lounge there is a separate dining and sitting area, in the Prestige Lounge there is a combi dining/sitting area. The front of the Prestige lounge is also equipped with a modern 'stone-look'.

What is included in the price?

The following is included in the rental price of your accommodation: the actual rent of your accommodation, gas, water, electricity, pitch fees and VAT. Prices are based on a maximum of 4 persons. The price excludes £ 19 reservation fees per booking.

Tourist tax

You are required to pay tourist tax on arrival. This can be done at the reception area or with one of our representatives. In some cases, small children are free. Some campsites may require you to hand over your passport at the main reception area. This will be returned to you once you have paid the tourist tax or on your departure. At campsites Playa Brava, Bijela Uvala, Zelena Laguna, Lanterna Premium Camping Resort, Bi-Village and Park Umag you pay the tourist tax and registration fee with booking. Tip: many campsites accept a Camping Card instead of a passport.

Can we book an accommodation next to each other with Roan?

For € 30 per accommodation, you are guaranteed of being located next-door to your friends or family (max. of 3 accommodations, same accommodation, same holiday period). “Next-door” also includes being located “opposite each other”, “back-to-back” or “diagonally
opposite each other”. In highly exceptional cases, we may not be able to honour our guarantee and in such a case, you are entitled to € 120 return on each accommodation (not available at all campsites). If a Preferred-pitch is possible on an accommodation, it is not possible to book the Next-door-guarantee.

On our website you can see when booking, when adding the extras whether a Preferred-pitch or a guarantee next to each other is possible.

A Preferred-pitch can be booked until 1 March 2020.

Can I choose my own pitch on the campsite?

By choosing for our Preferred-pitch you will be assured of the best pitch of your choice. If you book before 1 October you only pay € 50 for your selected pitch on our campsites! After this period the cost for this option will be € 99,-. The Roan Preferred-pitch can be booked until 1st of March 2020. A combination of the Preferred-pitch and the Next-door Guarantee is not possible.

What is the difference between a Next-door guarantee and a Preferred-pitch?

For € 30 per accommodation, you are guaranteed of being located next-door to your friends or family (max. of 3 accommodations, same accommodation, same holiday period). “Next-door” also includes being located “opposite each other”, “back-to-back” or “diagonally
opposite each other”.  You don't choose your own place, our campsite representatives will do it for you.

Do you want the best place on the campsite? By choosing for our Preferred-pitch you will be assured of the best pitch of your choice. Are you going on holiday together and want to stand next to each other? Then find the best places next to each other together! If you book before 6 October you only pay € 50 for your selected pitch on our campsites! After this period the cost for this option will be € 99,-. The Roan Preferred-pitch can be booked until 1st of March 2020. 

A combination of the Preferred-pitch and the Next-door Guarantee is not possible.

Can we book a final cleaning?

How nice is it that after a wonderful holiday you don't have to clean your accommodation yourself? At Roan we like to take this care out of your hands, since season 2020 it is possible to book, at almost all campings, a final cleaning! More information about the final cleaning can be found here.

About your existing booking

Can I change my booking?

You can always change your booking. In some cases there are additional costs attached with it. There isn’t any extra fee for: 

  • additional people
  • additional extras
  • additional nights
  • additional insurances

Of course you do pay for the extra number of people, extras etc. There aren’t any surcharges if the booking is changed to another period, provided that at least the total amount remains the same. If the total amount becomes less, then the cancellation charges have to be paid for the difference. If there is a cancellation for the number of nights (or for previously booked extras or people), then the cancellation fee is applicable only for that part. There is a fee attached to it though. See above.

Can I cancel my booking (partially)?

You can cancel your booking free of charge until 1 February 2021. Your deposit must be paid prior to the date stated on your confirmation. However, it will be refunded to your account if you cancel before 1 February 2021. If you cancel after this date, you are required to pay cancellation fees (see Travel Conditions). If you decide to cancel part of your booking, you will have to pay a cancellation fee for the nights you cancel. N.B.: It is not always possible to lengthen or shorten your holiday. However, if you do so, you may be charged a cancellation fee since we strive to ensure that our accommodations are occupied at all times. If you have to cancel the entire trip, we would like to ask you to inform us in writing. You can send an email with your details.

When do I have to make the advance payment?

Your deposit (30% of the total sum) must be paid prior to the date stated on the booking confirmation. The remaining amount has to be paid 8 weeks before departure. If you book within 6 weeks of your arrival, then the total amount has to be paid together at one time.

You do not receive giro collection slips but you can pay by bank transfer, Mastercard, or VISA. By logging in to 'My Roan' you can easily choose which payment method you would like to use.

When do I receive my travel documents?

After we have received your payment in full, we will send you the vouchers by e-mail or by post, 28 days prior to the start of your holiday.

Till when can I still book extras?

Basically you can still book for extras till the day of departure (provided that it’s available).

Can I find all my bookings in 'My Roan'?

All bookings made in previous years can also be found in your own Roan account.

When you have subsequently booked 2 or more reservations, for example when you combine two campings or go when you are going on holiday with several families at the same time, you will unfortunately only see the 1st booking. We are aware of this technical defect.

Can I invoke the right of withdrawal?

The right of withdrawal does not apply to all services of Roan Camping Holidays. Services relating to accommodation to be provided on a specific date or during a specific period are excluded from the right of withdrawal. However, we do have a cancellation scheme. For more information about cancellations, see https://www.roan.eu/frequently-asked-questions under "Can I cancel my booking (partially)?''

About Roan Camping Holidays

Is Roan a British organization?

Roan is a Dutch organization, established in 1986. Almost 70% of our guests are Dutch. Besides that, our guests are from Denmark, Germany, Switserland, United Kingdom and Belgium. Roan Camping Holidays is part of the European Camping Group.

Is Roan a member of all kinds of organisations?

Yes, of course We are members of the SGR (Paragraph 1843).

COVID-19

I would like to redeem my Corona voucher. How does this work?

You can make a new booking via our website. In step 3 of the booking flow you can log in, the booking system recognises your customer details and then you can choose your voucher as a payment option. Of course we can always process the voucher manually for you. Are you booking from the United Kingdom? Please contact our Call Centre to redeem your voucher.

The voucher is valid for one year from the time of issue and can be used for all trips from the Roan Camping Holiday and Go4camp offer. If you received the voucher on the 1st of April, you have until the 1st of April 2021 to book a new holiday arriving in the year 2020 or 2021.

Does the Coronavirus affect my booking?

We are keeping a close eye on developments associated with the spread of Coronavirus worldwide. Click here for more information about the Coronavirus. 

Is your question not listed? We are happy to help you!

Opening hours

Mon - Wed 09.00 - 22.00
Thu - Fre 08.00 - 16.30
Sat - Sun 09.00 - 15.00

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