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Altomincio Family Park

Baška Beach Camping Resort

Belvedere Trogir

Park Delle Rose

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Zaton Holiday Resort

Villaggio Turistico Europa

Spiaggia e Mare

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Rosselba le Palme

Roompot Beach Resort

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Lanterna Premium Camping Resort

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Le Domaine du Clarys - Le Clarys Plage

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De Twee Bruggen

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Questions

What exactly is the health pass "pass sanitaire" for France?

What about if I make a transit through Slovenia to, say, Croatia?

Is barbecuing allowed everywhere?

What does the Refund guarantee entail?

Do I get an option to make a new booking without any conditions attached to it?

Can we only arrive on Saturdays at Roan?

What things do we still have to pay for on the spot at the campsite?

Can we book a final cleaning?

Can we state our preference?

What are the reservation charges at Roan?

How can I book?

Why do I have to pay €10,- SGR participation fee?

Which extras can I add to my booking?

What are the rules for the swimming pool?

What is the difference between a Prestige Lounge and a Vision Lounge mobile home?

Can I choose my own pitch on the campsite?

What is included in the price?

Are the facilities at the campsite open at all times?

Is there a surcharge for more than 4 people?

What is the difference between a Excellent and a Casa Royal mobile home?

Are pets allowed at Roan?

Can we book an accommodation next to each other with Roan?

What is the difference between a Verde and a Casa Adria mobile home?

What is the difference between a Next-door guarantee and a Preferred-pitch?

What is the difference between a (RO) bungalow tent and a (GO) bungalow tent?

Can I change my booking?

Can I cancel my booking (partially)?

When do I receive my travel documents?

Can I invoke the right of withdrawal?

When do I have to pay the deposit?

Does Roan apply flexible pricing and what does this mean for my booking?

Till when can I still book extras?

Can I find all my bookings in 'My Roan'?

Can I go on holiday with Roan if I have not been vaccinated?

What do you mean by a negative travel advice?

Can I cancel my trip free of charge if I am required to quarantine?

I cannot travel because one of my travel companions or I was diagnosed with Covid-19. Will I be covered?

When will I be notified that my holiday is cancelled due to a negative travel advice?

Can I cancel without cost if I have to show a negative PCR test at my destination?

Can I travel through countries that still have code orange or go on holiday there?

Do you offer compensation if not all facilities are open?

Can I postpone my holiday until 2022?

Is camping a safe way to spend your holiday?

Measures at the camping

Where can I check the latest status of the travel advice issued for a particular destination?

Cashless payments

What additional measures, such as wearing face masks, can I expect during my holiday?

If I am not sure about going on holiday, can I cancel without cost?

I do not want to go on holiday if I have not yet been vaccinated. Is that a valid reason to cancel without cost?

I would like to redeem my Corona voucher. How does this work?

I am waiting to get the vaccine. What if I get contacted during my holiday?

What is the situation in Croatia today?

How exactly does that work with a PCR test?

Do children also have to show a negative PCR test?

Do I also need a PCR test on my return?

Is Roan a British organization?

Is Roan a member of all kinds of organisations?

If I am on holiday and my destination goes from a positive to a negative travel advice, what should I do?

Does the Coronavirus affect my booking?