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Want to be sure of your favourite spot at the campsite? This can easily be arranged by selecting your preferred pitch in the 'extras' step during the booking process. If you have already completed a booking, you can still add your preferred pitch in your 'My Roan' environment. If you need help, or your preferred spot no longer appears available, our travel specialists are ready to help you further. You can reach us via our chat or call us.

You can. We are happy to give you an option for a maximum of 5 days (including Saturday and Sunday), this way you can be sure of the price. A message via e-mail or telephone suffices to let us know whether or not the option can go ahead. Within a month before arrival, you can receive an option for a maximum of 1 working day. Please note: if we do not receive a response, the option will automatically expire.

At Roan, you can arrive and depart on many days, namely Saturday, Monday, Tuesday and Thursday. The arrival and departure days may vary per campsite. You can easily check the arrival and departure days at your favourite campsite in the price table on the campsite page. In principle, a minimum stay of 2 nights applies. Bookings with arrival on Thursday have a minimum stay of 4 nights. This applies to all campsites.

In all countries, you pay tourist tax. Expect to pay between €0.50 and €1.00 per day per person for this. Children are often free or half the money.

In Croatia you pay a registration fee of +/- € 1 per person at some campsites (e.g. Vestar, Polari, Krk, Amadria Park Camping Trogir and Zaton Holiday Resort). In the Netherlands a service fee may be charged. 

At some campsites, an extra charge must be paid for the use of the swimming pool or car park, for example. When this is the case, it is clearly stated on the specific campsite page.

This season, we will not collect the deposit via a payment request or by cash payment. On arrival at the campsite, our staff will give you a SEPA form. You fill in this SEPA form and when you leave your accommodation, clean and undamaged, you will receive this form back without us collecting anything. If required, our staff will provide you with cleaning products free of charge. If you leave before 7.00 a.m., the completed SEPA form will be destroyed by our staff after they have found your accommodation. Sometimes you also pay a deposit for e.g. barrier tickets or swimming pool tickets. If the barbecue has not been cleaned on departure, we are obliged to deduct €25 from the deposit you paid.

How nice is it that after a wonderful holiday you don't have to clean your accommodation yourself? At Roan we are happy to take this worry off your hands. In some accommodation the final cleaning is included and at some campsites the final cleaning is compulsory. More information about the final cleaning can be found at here.

You may also state any preferences you may have. Our staff will do their utmost best to take your preferences into account when planning their campsite schedules. There is no charge for stating your preferences. However, we can never guarantee your preference but we promise to do our best!

If a preference you have given us is not possible, for whatever reason, you will not be informed beforehand.

At Roan, you can book a Next to each other guarantee or a Roan Preferred-pitch at most campsites.

On our website you can see when booking, when adding the extras, whether a Roan Preferred-pitch or a Next to each other guarantee is possible. 

For more information we refer you to our travel conditions.

If your holiday cannot go ahead due to a quarantine obligation in your holiday country or home country on a national level, we guarantee a full refund within 10 working days! Of course you can also opt for another destination. This guarantee applies to bookings throughout the season.

The money back guarantee does not apply if the quarantine is caused by the vaccination status of you or your travel companions.

_{We will never ask for your medical records, so if you were to travel to a destination where it has been determined that a quarantine is mandatory, for unvaccinated travellers, then this is not verifiable for us and you cannot use the Refund guarantee. The same applies to vaccinated travellers, again because this is unverifiable. If a country indicates that a quarantine requirement has been imposed at national level, regardless of vaccination status, then this is measurable to us and you are entitled to the Refund guarantee.}

The reservation fee is € 27,-.

You can book with us by phone, email or at our website. After going through the booking process you will receive an email from us with the booking confirmation. Once the booking confirmation has been received, your booking is final and the deposit must be paid before the date stated on the booking confirmation.

From 1 February 2021, the SGR Guarantee Fund will introduce a participation fee of € 10 per booking. This amount will be charged to the traveller by Roan Luxury Camping Holidays and transferred to the SGR Guarantee Fund.

Roan Luxury Camping Holidays is affiliated with SGR (travel guarantee fund). We do this in order to offer you, as a customer, protection. Should Roan run into financial problems, you will always receive your payment back via the SGR.

The own consumer contribution SGR (formerly SGR contribution) was abolished in 1999. At that time, the SGR had built up sufficient resources to pay out clients who had suffered losses in the event of any bankruptcies of travel organisations. As a result of Covid-19, the SGR expects more companies to apply for financial insolvency in the future and in order to ensure that the guarantee obligation can be met, this levy will be reintroduced.

We thought about everything with Roan!  You can book the following essentials: stroller, cot, pull-along wagon, highchair, beachtowels, towels, your pet, the next-door guarantee and the pitch-guarantee.

In some pools, especially in Italy, a swimming cap must be worn at all times. Sometimes a cap or a bandana is sufficient. Some campsites in France do not permit swimming shorts but require men and boys to wear fitted swimming trunks. Check the water recreation section on our camping pages to see which type of swimwear is allowed. Please note that swimming pools at some campsites are closed at midday (siesta), for example, from 1 pm to 3 pm.

The mobile homes both have 3 bedrooms, air conditioning, luxury lounge decking, can accommodate up to 7 people and are 35 m2 in size. In the Premium Plus 3bed Lounge, final cleaning is included. The main other difference is the layout and appearance of the mobile homes. The Premium Plus 3-bed Lounge is equipped with a kitchen at the front of the mobile home and a large sliding door to the decking, and in the Premium 3-bed lounge the kitchen is located at the rear and you walk onto the decking through French windows. In the Premium 3bed lounge there is a separate dining and sitting area, in the Premium Plus 3bed Lounge there is a combi dining/sitting area. The front of the Premium Plus 3bed Lounge features a modern 'stone-look'.

We offer the cancellation insurance of Mutuaide Assistance. This insurance reimburses you for the cancellation costs or the unused holiday days, if you have to end your holiday prematurely. This cancellation insurance costs 5% of the travel sum.

By choosing for our Preferred-pitch you will be assured of the best pitch of your choice. The Roan Preferred-pitch costs €99,- and cannot be taken out in combination with the next to eachother guarantee.

These can be found on the camping page. If you are curious about the location of the accommodation on the campsite, you can view it at 'View map'.

At 'View the location of the campsite on the map' you can see where the campsite is located on the Google Maps map. You will also find villages, restaurants and places of interest nearby!

The rental price of your accommodation includes: rental of your accommodation, gas, water, electricity, pitch fees, VAT based on 4 persons. For the 5th, 6th, 7th and 8th person you pay a surcharge. The price does not include € 27 booking fee, € 10 SGR contribution per booking. Any tourist tax is not included. You pay this on the spot or when booking.

Especially in off-season, you have to take it in to account that the facilities such as swimming pool, entertainment or restaurant are not open (anymore). Sometimes campsite owners can decide to open certain facilities later or to close them earlier. We try as much as possible to give the correct opening dates but take no responsibility for the eventual inaccuracies.

Almost all our campsites include barbecue facilities. If charcoal is allowed, you will find a free charcoal barbecue at your accommodation. However, if charcoal is not permitted but gas is, we will provide you with a free gas BBQ (including gas cylinder). Some campsites have a central barbecue area and some campsites do not allow barbecues because of drought hazards. If this is the case, you will find a luxury griddle at your accommodation. Our campsite pages include important information about the type and availability of barbecues at your chosen campsite.

All prices shown on our website are based on 4 persons. For a 5th person a supplement of € 3 per night applies, for the 6th person of € 4 per night and for the 7th and 8th person a supplement of € 5 per night. Please note! At campsite Bijela Uvala and Zelena Laguna a supplement of € 8 per night applies for the 6th person. At Campsites Bijela Uvala, Zelena Laguna, Mediterraneo, La Pierre Verte and Portofelice a supplement of €10 per night applies for the 7th person. 

At Marina di Venezia campsite a supplement of €12 per night applies for the 7th person. At campsite Pra delle Torri a supplement for the 6th person must be paid on site. The amount of this supplement varies. At Pra delle Torri children up to 2 years are free and children from 3 years and adults pay a supplement ranging from €15 to €28 per night depending on the period booked.

Pets are allowed only in our tents and lodge tents (not permitted on all campsites) The cost of bringing your pet is € 9/£ 7,- per night. While making your reservation you need to mention if you are going to travel with your pet. Pets at campsites Etruria and Le Capanne to be paid on site.

For € 30 per accommodation, you are guaranteed of being located next-door to your friends or family (max. of 3 accommodations, same accommodation, same holiday period). “Next-door” also includes being located “opposite each other”, “back-to-back” or “diagonally
opposite each other”. In highly exceptional cases, we may not be able to honour our guarantee and in such a case, you are entitled to € 120 return on each accommodation (not available at all campsites). If a Preferred-pitch is possible on an accommodation, it is not possible to book the Next-door-guarantee.

On our website you can see when booking, when adding the extras whether a Preferred-pitch or a guarantee next to each other is possible.

A Preferred-pitch can be booked up to 1 day before the start of your holiday at the latest and cannot be taken out in combination with the neighbourhood guarantee.

Tourist tax must be paid either when booking or on arrival at the campsite. On arrival, you must pay at the campsite reception or with our staff. In some cases, small children are free. Some campsites require you to hand in your passport at the main reception and you will get it back once the tourist tax has been paid or on your departure. At campsites Playa Brava, Bijela Uvala, Zelena Laguna, Lanterna Premium Camping Resort, Bi-Village and Park Umag, you pay the tourist tax and any registration fee when booking. Tip: many campsites also accept a Camping Card instead of a passport.

For € 30 per accommodation, you are guaranteed of being located next-door to your friends or family (max. of 3 accommodations, same accommodation, same holiday period). “Next-door” also includes being located “opposite each other”, “back-to-back” or “diagonally
opposite each other”.  You don't choose your own place, our campsite representatives will do it for you.

Do you want the best place on the campsite? By choosing for our Preferred-pitch you will be assured of the best pitch of your choice. Are you going on holiday together and want to stand next to each other? Then find the best places next to each other together! The Roan Preferred-pitch can be booked for only €99. 

A combination of the Preferred-pitch and the Next-door Guarantee is not possible.